Return Policy

We want you to be completely satisfied with your purchase from our handmade pearl jewelry business. If for any reason you are not satisfied, we offer a hassle-free return policy.

Returns

You may return any item within 15 days of receiving it for a refund or exchange. To be eligible for a return, the item must be in its original packaging, unused, and in the same condition as when it was received.

To initiate a return, please email our customer service team at [insert email address] or fill out the return form on our website. Please include your name, order number, and reason for the return in your message.

Refunds

Once we receive your returned item, we will inspect it to ensure that it meets our return policy criteria. If everything checks out, we will process your refund within [insert timeframe] days. Please note that any shipping fees or restocking charges may be deducted from your refund.

Exchanges

If you would like to exchange an item, please let us know when you initiate your return. We will do our best to accommodate your request, subject to availability. If the item you would like to exchange for is more expensive than the item you are returning, we will provide you with a payment link to cover the difference.

Exceptions

Please note that some items may be final sale and not eligible for return. Additionally, any customized products cannot be returned unless they are defective.

Display

You can find a copy of our return policy on our website, and we will also include a copy with your order confirmation email.